Cancellation Policy

At Efaeys.com, we understand that sometimes customers may need to cancel an order. This Cancellation Policy explains how order cancellations are handled and how refunds are credited back to your Efaeys Wallet.

If you cancel your order before it has been shipped, you will receive a full refund. The refunded amount will be credited directly to your Efaeys Wallet, which you can use for future purchases or request a withdrawal to your bank account.

Once an order has been shipped, it can no longer be cancelled. However, you may still be eligible to return the item under our Return Policy after delivery.

Some items cannot be cancelled once the order is confirmed. These include:

• Perishable or consumable goods
• Digital downloads or subscription services
• Personalized or custom-made items

All refunds from cancelled orders are credited into your Efaeys Wallet. Wallet balances are available for instant use on Efaeys.com or can be withdrawn to your bank account subject to processing timelines.

Refunds for cancellations are usually processed within 24–72 hours of approval. The wallet credit will reflect immediately once processed.

If you need assistance cancelling an order, please contact our customer support team:

Email: support@efaeys.com
Phone: +234-091-20-2929-24

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